VHB

IT Services Specialist

Job Locations US-FL-Orlando | US-GA-Atlanta
ID
2021-1342
Category
Technology
Type
Regular Full-Time

Overview

VHB is seeking an IT Services Specialist to join our Corporate Information Technology team. This is an exciting opportunity for someone who is highly interested in technology as a career, highly organized with ability to learn on the job. The position can be located in either Orlando, FL or Atlanta, GA.

About Us

WE ARE VHB—a passionate team of engineers, scientists, planners, and designers tackling exciting challenges in the transportation, real estate, institutional, applied technology, and energy industries—serving a range of public- and private-sector clients. At VHB, we are dedicated to improving mobility, enhancing communities, and balancing development and infrastructure needs with environmental stewardship.

  • We are creative problem-solvers
  • We work hard, and we give back
  • We like our colleagues, and we love Mondays (really)
  • We are diverse, caring, welcoming, and fun!

It’s not surprising that VHB has consistently been rated one of the top AEC firms to work for across our 30+ offices on the East Coast.

We’re growing, and we hope you’ll join us!

About the Position

This position will sit in any of our two offices (Orlando and Atlanta) primarily supporting the southeastern regional offices, as well as other VHB offices through remote support. Eventually, this position will require travel between offices on a bi-monthly basis. The successful candidate will also be engaged in helping classify and complete tier 1 support, as well as distribute and manage tickets across the rest of the IT Services team.


This role is perfect for someone who wants to pursue a technology career path. You don’t need to know it all, but you certainly need to have a passion for technology and an appetite to learn various technologies.  


Responsibilities

  • Proactively assisting VHB employee’s with the use of technology
  • Ad hoc training associated to new commercial or custom applications
  • Troubleshoot computer issues
  • Able to identify trends in incoming helpdesk tickets
  • Evenly distribute tickets throughout the team based on priority and workload
  • Configure and deploy PCs to staff
  • Support production and administrative staff with PC/software issues
  • Assist in the support of local servers and network
  • Requires approximately 30% travel to other VHB offices (when we return to the offices)
  • Assist other IT staff with engaging projects

 

Skills and Attributes

  • Strong customer service skills
  • Excellent verbal, written and interpersonal communication skills
  • Self-motivated
  • Excellent attention to detail
  • Organizational and planning skills
  • Interest in learning new technologies 
  • Ability to prioritize and respond to inquiries in a timely and friendly manner.

 

Qualifications

  • 0-2 years of experience in Information Technology or Engineering fields with strong PC knowledge and interest in technology
  • Knowledge of Windows 7, Windows 8, and Windows 10
  • Knowledge of Microsoft Office 2010/2013/2016/O365
  • A valid driver's license is required
  • Reliable transportation is a necessity 

 

New employees will be onboarded virtually and begin their employment from home. We are in the process of planning for a safe return to the workplace in alignment with government and CDC guidelines.

 

#LI-DP1

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