IT Service Specialist

ABOUT THE POSITION

VHB’s Watertown, MA office is seeking an experienced IT Services Specialist to join our Corporate Information Technology team. This is not just another faceless IT role. You will be a part of a larger IT team spread across the regions, but what sets this role apart is the relationships you will build with employees in the offices you support. Whether it's walking up to a coworker’s office/cube or shooting them a call or IM, you will be the go-to person for all things tech.

This is an exciting opportunity for a well-organized individual who is deeply interested in technology as a career and possesses the ability and desire to learn new things on the job. You will get to lead and own your office's technology needs. This would be the right role for someone who loves traveling, being the local IT partner and likes to keep up with cool new technology on the horizon.

This position will be based in our Watertown, MA headquarters and requires occasional travel to other offices throughout New England. This role is critical to making sure our hybrid business runs smoothly. If you are service-minded and looking to further your career in technology, this may be just what you’ve been looking for.

Responsibilities

• Proactively assist VHB employees with the use of technology
• Configure and deploy PCs to staff
• Provide hardware and software support to all staff
• Identify trends in incoming helpdesk tickets and triage appropriately
• Provide ad hoc training associated with new commercial or custom applications
• Assist other IT staff with engaging projects
• Order equipment, assign licenses, install software
• Assist with setting up technology for conference rooms and office-wide, region-wide or company-wide meetings

Skills and Attributes

• Strong customer service skills
• Excellent verbal, written and interpersonal communication skills
• Team-oriented with capability to work independently
• Self-motivated
• Excellent attention to detail
• Organizational and planning skills
• Interest in learning new technologies
• Ability to prioritize and respond to inquiries in a timely and friendly manner

Qualifications

• 3-5 years of experience in Information Technology with strong PC knowledge and interest in technology
• Working knowledge of computer software and hardware
• Working knowledge of Windows 10
• Strong skills with Microsoft Office 365
• Requires travel between offices on a regular basis
• Valid driver's license and reliable transportation 
• Experience with civil engineering software experience (Civil 3D, Microstation, OpenRoads Designer, ProjectWise, ACC, etc) highly preferred

We are VHB! We’re an inspired and innovative team of engineers, scientists, planners, and designers who partner with clients in the transportation, real estate, institutional, and energy industries, as well as federal, state, and local governments. Our work helps improve mobility, enhance communities, and contribute to economic vitality. We do this while balancing development and infrastructure needs with stewardship of our environment. 

Our people make us great! VHB provides a differentiating employee experience, which includes: 

• Diverse and inclusive culture of collaboration and innovation
• Opportunity to work on complex, transformational projects
• Community and social responsibility as sustainable stewards
• Focus on learning, development, and career growth
• Best-in-class benefits, including flexible, hybrid workplace  

We are consistently rated one of the top AEC firms to work for across our 30+ offices on the East Coast. We’re growing, and we hope you’ll join us! 

VHB is a proud Affirmative Action and Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of diversity, equity, and inclusion—supported by deep-rooted core values, one of which is diversity. All individuals receive consideration for employment based on their qualifications without discrimination for race/ethnicity, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, pregnancy, marital status, or any other basis protected by law.

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