IT Services Specialist

ABOUT THE POSITION

VHB’s Downtown Orlando, FL office is currently seeking an experienced IT Services Specialist to join our Corporate Information Technology team. This position stands out from typical IT roles because it emphasizes building strong relationships with employees in the offices you support. As part of a larger IT team distributed across several regions, you will serve as the primary point of contact for all technology matters. Whether you are meeting coworkers in their offices or cubes, calling, or instant messaging, you will be relied upon for your expertise and support.

This role offers an exciting opportunity for a well-organized individual with a passion for technology and a desire to continually learn on the job. You will have the chance to take full ownership of your office's technology needs, making this position ideal for someone who enjoys traveling, acting as the local IT partner, and staying up-to-date on emerging technology.

This position is based on-site in our Orlando, FL office and will require travel to our Tampa, FL, Sarasota, FL, and Atlanta, GA offices. As a critical part of ensuring our hybrid business operates seamlessly, this role is perfect for those who are service-minded and eager to advance their technology career.

Responsibilities

• Proactively assist VHB employees in the use of technology
• Configure and deploy PCs to staff
• Provide hardware and software support to all staff
• Identify patterns in incoming helpdesk tickets and triage accordingly
• Deliver ad hoc training for new commercial or custom applications
• Support other IT staff with engaging projects
• Order equipment, assign licenses, and install software
• Help set up technology for conference rooms and for meetings at the office, regional, or company-wide level

Skills and Attributes

• Strong customer service abilities
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively as part of a team and independently
• Self-motivated attitude
• Keen attention to detail
• Strong organizational and planning skills
• Interest in learning and adopting new technologies
• Ability to prioritize and respond to inquiries in a timely and friendly manner

Qualifications

• 3-5 years of experience in Information Technology with solid PC knowledge and interest in technology
• High school diploma or GED
• Working knowledge of computer software and hardware
• Proficiency in Windows 11 troubleshooting
• Strong skills in Microsoft Office 365
• Ability to travel regularly between offices
• Valid driver’s license and reliable transportation
• Preference given to candidates with experience in software such as Civil 3D, Microstation, OpenRoads Designer, ProjectWise, ACC, ArcGIS and similar applications

We are VHB! We’re an inspired and innovative team of engineers, scientists, planners, and designers who partner with clients in the transportation, real estate, institutional, and energy industries, as well as federal, state, and local governments. Our work helps improve mobility, enhance communities, and contribute to economic vitality. We do this while balancing development and infrastructure needs with stewardship of our environment. 

Our people make us great! VHB provides a differentiating employee experience, which includes: 

• Diverse and inclusive culture of collaboration and innovation
• Opportunity to work on complex, transformational projects
• Community and social responsibility as sustainable stewards
• Focus on learning, development, and career growth
• Best-in-class benefits, including flexible, hybrid workplace  

We are consistently rated one of the top AEC firms to work for across our 30+ offices on the East Coast. We’re growing, and we hope you’ll join us! 

VHB is a proud Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of inclusion and belonging, supported by deep-rooted core values, one of which is diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.

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